Customer:
“I want a divorce.”
Brand:
“What now?”
Customer:
“We don’t talk anymore.”
Brand:
“I just put down a mil on a TV commercial just to talk to you.” OR sub that with, “I just invested time and resources on Facebook and Twitter just to talk to you.”
Customer:
“Exactly, you do all the talking, I never get a chance to…[cut off by brand.]”
Brand:
“You can talk on our web site can’t you?” OR sub that with, “you can comment, Like, RT, or interact with us in social networks.”
Customer:
“Sure, if I want to say, ‘order this product.’”
Brand:
“See…!”
Customer:
“This isn’t exactly dialogue.”